Aussie Pet Doors Customer Service

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The Aussie Pet Doors Customer Service Team is here to help you Monday to Friday 9am to 5pm and Saturday by appointment only. Please call us on 1300 558 577 to ensure someone can assist you, or email us at [email protected].

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Disclaimer: All information is kept secure and will not be shared or sold to any third party.

Open Hours

Monday 9am – 5pm

Tuesday 9am – 5pm

Wednesday 9am – 5pm

Thursday 9am – 5pm

Friday 9am – 5pm

Saturday – By Appointment Only

Contact Info

Return Policy Details

At Aussie Pet Doors we stand behind Our products! That’s why we offer a 14 Day Change of Mind Guarantee on all our brands. Some of these products can’t be returned – usually due to health and safety reasons.

Products must be returned in their original packaging, along with all included accessories, be in new condition suitable for resale, and must not have been damaged during the time the product is in your possession, including up until we receive the product

The product must be returned to us within 10 business days of your request to return your product.

You must return the product at your own cost and you must comply with the directions for returning the product that our staff provide to you. The product will remain your responsibility during transit until they are received at the address supplied by our staff. We do not accept any liability for any loss or damage which may occur during transit.

A restocking fee of 25% will be charged if the item is returned, with the additional 75% given in store credit.

If these instructions are not followed and the item is not fit for resale the refund will not be accepted.