Aussie Pet Doors Customer Service

We are here to help you

The Aussie Pet Doors Customer Service Team is here to help you Monday to Friday 8am to 4pm. Please call us on 1300 558 577 to ensure someone can assist you, or email us at

For any warranty issues please email us at

If you would like to know the whereabouts of your parcel email us at

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Disclaimer: All information is kept secure and will not be shared or sold to any third party.

Open Hours

Monday 8am – 4pm

Tuesday 8am – 4pm

Wednesday 8am – 4pm

Thursday 8am – 4pm

Friday 8am – 4pm

Contact Info

Return Policy Details

At Aussie Pet Doors we stand behind Our products! That’s why we offer a 30 Day Change of Mind Guarantee from the day you purchased the product, on all our brands. Some of these products can’t be returned – usually due to health and safety reasons.

Products must be returned in their original undamaged packaging, along with all included accessories, be in new and unused condition suitable for resale, and must not have been damaged during the time the product is in your possession, including up until we receive the product.

The product must be returned to us within 10 business days of your request to return your product.

You must return the product at your own cost and you must comply with the directions for returning the product that our staff provide to you. The product will remain your responsibility during transit until they are received at the address supplied by our staff. We do not accept any liability for any loss or damage which may occur during transit.

A restocking fee of 25% will be charged if the item is returned, with the additional 75% given in store credit or refunded.

If these instructions are not followed and the item is not fit for resale the refund will not be accepted and you will be liable for shipping costs if you want the item shipped back to you.