The Aussie Pet Doors Customer Service Team is here to help you Monday to Friday 9am to 5pm and Saturday by appointment only. Please call us on 1300 558 577 to ensure someone can assist you, or email us at firstname.lastname@example.org.
At Aussie Pet Doors we stand behind Our products! That’s why we offer a 30 Day Change of Mind Guarantee from the day you purchased the product, on all our brands. Some of these products can’t be returned – usually due to health and safety reasons.
Products must be returned in their original undamaged packaging, along with all included accessories, be in new and unused condition suitable for resale, and must not have been damaged during the time the product is in your possession, including up until we receive the product.
The product must be returned to us within 10 business days of your request to return your product.
You must return the product at your own cost and you must comply with the directions for returning the product that our staff provide to you. The product will remain your responsibility during transit until they are received at the address supplied by our staff. We do not accept any liability for any loss or damage which may occur during transit.
A restocking fee of 25% will be charged if the item is returned, with the additional 75% given in store credit or refunded.
If these instructions are not followed and the item is not fit for resale the refund will not be accepted and you will be liable for shipping costs if you want the item shipped back to you.